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FAQ

Where do I buy tickets?
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You may purchase tickets online at Ticketmaster.com, by calling 1.800.745.3000 or in person at our Box Office located at 625 South Fourth Street.

What time is the box office open?
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The Louisville Palace Box Office hours are Monday through Friday from noon until 5:00pm and two hours prior to any show.

How do I purchase VIP Tickets and Premium Seats?
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Premium seats,  VIP Lounge Upgrades, and exclusive VIP amenities are available for most shows. Season Tickets and multiple show packages are also available. Contact Mindy Goff at 502.883.5804 or MindyGoff@LiveNation.com for pricing and information. 

When do the doors open for a concert or show?
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Doors open one hour before every show.

What types of payments do you accept?
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American Express, MasterCard, VISA, Discover and cash (no checks).

Where do I park?
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Meter parking is available on all streets surrounding the venue and is free after 6pm M-F and all day Sunday.

Pay-By-Cell is available by downloading PassportParking Mobile Pay in the App Store

 There are three main parking garages surrounding the venue. Event Rates $6 / Daily Rate $18

  • Chestnut Centre Garage (420 W. Chestnut St.)
  • Brown Hotel Garage (658 S. Third St.)
  • Fifth Street Garage (630 S. Fourth St.)

There are also parking lots within walking distance of the venue. Daily Rate $3 - $4.50

  •  Moby lot (233 W. Chestnut St.)
  • YWCA lot (601 S. Third St.)
  • Third St Lot (615 S. Third St.)
  • St. Francis lot (659 S. Third St.)

The Louisville Palace does not validate parking for any show or event.

Do you validate parking?
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The Louisville Palace does not validate parking for any show or event.

May I bring my children?
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Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.

Non-family oriented concerts and performances may not suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety.

Children of any age may NOT attend a "18 " or "21 " concert or performance


What am I not allowed to bring to the show?
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Can I bring my camera?
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Personal cameras are allowed at the discretion of the attraction. Flash photography, video and removable lens cameras are not permitted without venue approval. 

Professional Photographers may request Media Credentials by contacting MalloryKramer@Livenation.com. All Media Requests must provide proof of affiliation with credible news or entertainment outlet that will provide a formal review of the show in order to be considered. 

Are food and beverages available for purchase during a show?
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The Louisville Palace offers the sale of soft drinks, snacks, and alcoholic beverages (must be 21 to purchase alcohol) during the show and one hour prior to show start. 

Can I rent the Louisville Palace for a private event?
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Yes, the Louisville Palace is available for corporate and social events as well as wedding ceremonies and receptions. Please contact Sydney O'Bryan at 502.883.5772 or SydneyOBryan@LiveNation.com for date availability and pricing. Click on PRIVATE EVENTS above for more information.



What is your accessibility for special needs?
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The Louisville Palace Theatre is a historic property and is listed on the National Register of Historic Places. Every effort has been made to accommodate patrons with disabilities while preserving the unique character of the building. Please let us know what we can do to accommodate your needs.

Assisted Listening Devices are available at no charge. Please check with the Guest Services Desk in the lobby or call 502.583.4555 for more information.

Accessible locations for patrons with wheelchairs or mobility impairment are available on the orchestra level. Along with advance notice, we recommend that patrons using wheelchairs be accompanied by a companion to provide assistance. Seating for an accompanying patron is available next to a wheelchair space. Additional guests in your party will be seated as near as possible. Please call 502.583.4555 for availability and additional information.

Signed Performances: Please check with the Louisville Palace Box Office for availability.

Accessible rest rooms are located near the elevator on the lower level. Coat Check is available at Guest Services in the Main Lobby as you enter the theatre.

Parking/Drop-off: Disabled parking is available in the 5th Street Parking Garage. Patrons may also be dropped off directly in front of the theatre.

What restaurants do you recommend?
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SET at Theater Square

Sicilian Pizza & Pasta Downtown

Safier Mediterranean Deli

8UP Elevated Drinkery & Kitchen

The English Grill at The Brown

Marketplace Grill

The Oak Room at The Seelbach

Brendon’s Catch 23

Fourth Street Live!

  • Birracibo, Bourbon Raw, Brazeiros, Guy Fieri’s Smokehouse, Hard Rock Cafe, Gordon Biersch, and more! 
Where should I stay if I am coming in from out of town?
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Hilton Garden Inn

The Brown Hotel

The Seelbach

Embassy Suites

Galt House Hotel

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