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FAQ

Where do I buy tickets?
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You may purchase tickets online at Ticketmaster.com, by calling 1.800.745.3000 or in person at our Box Office located at 625 South Fourth Street.

What time is the box office open?
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The Louisville Palace Box Office is open to purchase tickets Monday through Friday from noon until 5:00pm as well as two hours prior to any show.  Will Call can be picked up two hours prior to the scheduled show time.  Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.  Tickets will not be released if the photo ID does not match the pick-up name on the tickets

If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster’s customer service at (800) 653-8000. 

How do I purchase VIP Tickets and Premium Seats?
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Premium seats,  VIP Lounge Upgrades, and exclusive VIP amenities are available for most shows. Season Tickets and multiple show packages are also available. Contact Mindy Goff at 502.883.5804 or MindyGoff@LiveNation.com for pricing and information. 

When do the doors open for a concert or show?
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Doors open one hour before every show unless stated otherwise in the event information.

What types of payments do you accept?
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American Express, MasterCard, VISA, Discover and cash (no checks).

Where do I park?
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Meter parking is available on all streets surrounding the venue and is free after 6pm Monday-Saturday  and all day Sunday.

Pay-By-Cell is available by downloading PassportParking Mobile Pay in the App Store

 There are three main parking garages surrounding the venue. Event Rates $6 / Daily Rate $18

  • Chestnut Centre Garage (420 W. Chestnut St.)
  • Brown Hotel Garage (658 S. Third St.)
  • Fifth Street Garage (630 S. Fourth St.)

There are also parking lots within walking distance of the venue. Daily Rate $3 - $4.50

  •  Moby lot (233 W. Chestnut St.)
  • YWCA lot (601 S. Third St.)
  • Third St Lot (615 S. Third St.)
  • St. Francis lot (659 S. Third St.)

The Louisville Palace does not validate parking for any show or event.

Do you validate parking?
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The Louisville Palace does not validate parking for any show or event.

May I bring my children?
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Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.

Non-family oriented concerts and performances may not suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety.

For events listed as 18 & older or 21 & older, a valid picture ID with the birthdate of the patron must be presented for entry.  Anyone not of age OR without a valid ID will not be allowed into those shows.


What am I not allowed to bring to the show?
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Can I bring my camera?
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Personal cameras are allowed at the discretion of the attraction. Flash photography, video and removable lens cameras are not permitted without venue approval. 

Professional Photographers may request Media Credentials by contacting MalloryKramer@Livenation.com. All Media Requests must provide proof of affiliation with credible news or entertainment outlet that will provide a formal review of the show in order to be considered. 

Are food and beverages available for purchase during a show?
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The Louisville Palace offers the sale of soft drinks, snacks, and alcoholic beverages (must be 21 to purchase alcohol) during the show and one hour prior to show start. 

Can I rent the Louisville Palace for a private event?
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Yes, the Louisville Palace is available for corporate and social events as well as wedding ceremonies and receptions. Please contact Sydney O'Bryan at 502.883.5772 or SydneyOBryan@LiveNation.com for date availability and pricing. Click on PRIVATE EVENTS above for more information.



What is your accessibility for special needs?
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The Louisville Palace Theatre is a historic property and is listed on the National Register of Historic Places. Every effort has been made to accommodate patrons with disabilities while preserving the unique character of the building. Please contact our box office at 502.883-5782 for questions regarding your needs.

Assisted Listening Devices are available at no charge. Please check with the Guest Services Desk in the lobby on the night of show to check out a device.

Accessible locations for patrons with wheelchairs or mobility impairment are available on the orchestra level. Any seating in the loge or balcony sections will require taking stairs.  Along with advance notice, we recommend that patrons using wheelchairs be accompanied by a companion to provide assistance. Seating for an accompanying patron is available next to a wheelchair space. Additional guests in your party will be seated as near as possible. Please call 502.883.5782 for availability and additional information.

What restaurants do you recommend?
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SET at Theater Square

Sicilian Pizza & Pasta Downtown

Safier Mediterranean Deli

8UP Elevated Drinkery & Kitchen

The English Grill at The Brown

Marketplace Grill

The Oak Room at The Seelbach

Brendon’s Catch 23

Fourth Street Live!

  • Birracibo, Bourbon Raw, Brazeiros, Guy Fieri’s Smokehouse, Hard Rock Cafe, Gordon Biersch, and more! 
Where should I stay if I am coming in from out of town?
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Hilton Garden Inn

The Brown Hotel

The Seelbach

Embassy Suites

Galt House Hotel

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