Accessibility

Arrival & Accessible Entrances - The main entrance to The Louisville Palace is fully accessible. Guests with tickets to the VIP Marquee Lounge should enter through the main entrance and proceed to the elevators for access to the upper level. Elevators are conveniently located via the ramp on the left, just beyond the security checkpoint.

Accessible Accommodations - For guests requiring accessible seating, we recommend securing your seats in advance, as availability is limited. ADA tickets can be purchased online via our website—simply look for the ADA icon during the ticket selection process. Each ADA ticket allows for one companion seat when purchased online. For further ADA accommodations or inquiries, please contact our Box Office at (502) 583-4555.

Unexpected Needs - If you have had an injury or illness that prevents you from using the original seats you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. You can also visit Guest Services upon entry to inquire about accommodations for your changing needs.

Restrooms - Accessible restroom stalls are located both downstairs and upstairs near the balcony entrance. Guests may use the elevator to access these facilities. Both restrooms are single-user and operate on a first-come, first-served basis. Additionally, accessible restroom stalls are available in our VIP Marquee Lounge.

Accessible Parking - The Louisville Palace does not own or operate any parking in the area. For parking, metered street parking and garages are available around the venue. The closest options are the Clay Commons Parking Garage and the Fifth Street Parking Garage. Both parking options are accessible with dedicated parking and elevators. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.

If you wish to drop off a member of your party, please drop them off at the main entrance.

Medication needs - If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. 

Dietary Needs - The Louisville Palace takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. If you are a diabetic, you are allowed to bring a small amount of UNOPENED snacks such as a snack size pack of cookies, etc. for medical reasons.

Service Animals - At The Louisville Palace, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation - The Louisville Palace offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. 

Please make your request by email to frontoffice@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices - Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in our Guest Services. 

Mobility Device storage - Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. Please contact us prior to your visit for more information.