Plan Your Visit
Getting Here
We are located at 625 S. 4th Street, Louisville, KY 40202.
For parking, metered street parking and garages are available around the venue. The closest options are the Clay Commons Parking Garage and the Fifth Street Parking Garage.
Our Box Office hours are: Monday & Tuesday 12pm-5pm | Friday 12pm-5:30pm
Day of Show
Door Time - Generally open 1 hour before the show's scheduled start time.
Bag Policy - Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Mobile Ticketing - Your phone is your ticket! That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry click here. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Cashless Payments - All main concession and merchandise stands accept Visa, MasterCard, Discover and American Express card payment types.
Marquee Lounge
Join us at the Marquee Lounge for the ultimate VIP experience. Access our exclusive bar, private restrooms, and private entrance. Upgrade now and effortlessly embrace VIP status! Don’t miss out on the top-tier amenities the venue offers.
Accessibility Services
The Louisville Palace strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned, don't hesitate to get in touch with us at louisvillepalacehelp@livenation.com or give our Box Office a call at (502) 583-4555. Our hours are: Monday & Tuesday 12pm-5pm and Friday 12pm-5:30pm. Please note that unfortunately due to the age of the theatre, the loge and balcony areas require taking stairs. ADA seating is offered on the main floor. Our goal is to ensure that all of our fans have the best possible experience and enjoy the show.
Where to Stay
The Hilton Garden Inn Downtown Louisville offers comfort and convenience in the city’s heart. They offer a special rate for fans of The Louisville Palace and Mercury Ballroom, including a $15 Food and Beverage credit. This credit can be used at their onsite restaurant, 8UP Elevated Drinkery & Kitchen or for breakfast during your stay. Book now to enjoy this exclusive offer and the best of Louisville!